Frequently Asked Questions

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Choosing the correct size room is important: there is no need paying for space that you don't need. By far the best way to find out which size you need is to come and visit us. We will be delighted to show you round and you can see all the available unit sizes. However if you can't visit us, there is a useful guide to help you on our Units page.
We have rooms that are 25,35, 50, 75, 100, 150 or 200 square feet
Security is the foundation of our business and we take it very seriously. Every inch of the building is protected by digital CCTV. Our state of the art alarm system is monitored 24 hours a day and is linked directly to the police. Access to the storage area is restricted by a fingerprint recognition system.
Although we take every care to ensure that your goods are well protected there is always that small risk that something could go wrong. We therefore insist that your goods are insured whilst in storage with us. You may well find that your home insurance covers it, in which case just bring us proof this is the case. Alternatively we can add you to our insurance policy, sometimes for a small fee, although we can generally do this at no extra cost. Please ask for details. Whichever option you choose you will need to tell us the full replacement value of the goods you are storing for insurance purposes.
Our security procedures for vetting new customers are designed to keep everyone and their goods safe. You will need to supply two forms of ID – one proving identity such as a passport of driving license and one proving address, e.g. a Council Tax or Utilities bill. Specimen signatures are taken for all persons to be allowed access to your unit
We can’t do your removal for you but we can put you in touch with some local removals companies if you wish. Alternatively if you do it yourself we are set up to make it as easy as possible. Sack trucks and trolleys are available for your free use. All rooms are ground floor which believe us you’ll appreciate on moving day. Our large, quiet, safe yard provides ample space to park and unload your vehicles – you can even back your car right into the building if our lovely English weather is trying its best to ruin your day.
We quote our rental charges on a daily basis subject to a minimum of two weeks. When you start your rental you will be charged 4 weeks rent as a fully refundable deposit, plus the number of days left until the end of the month. On the first of each month you will need to pay us for the coming month. An invoice will be sent well in advance of the due date. When you want to leave, just tell us and we will refund your deposit plus any unused days you’ve already paid for. No notice needed – but very much appreciated.
Your unit is secured with your own padlock and only you have access to your goods. Padlocks are available in our shop or feel free to supply your own
We can provide all the packaging materials you are likely to need. You’ll find our prices are MUCH lower than at other storage facilities and our product is the same excellent quality as used by removal companies throughout the Midlands.
We are not open 24 hours.

We believe this allows us to keep costs and therefore prices low and also helps to keep everyone's goods safe and secure.

Our opening hours are:

Monday to Friday: 9:00 am – 6:00pm
Saturday: 9:00 am – 1:00pm
Sunday and Bank Holidays: Closed

However, we often stay open past these times if a customer needs urgent access to their goods.
We are proud to be a full member of the Self Storage Association of the United Kingdom. This body regulates the industry and ensures we operate to the highest standards
Just about anything but there are some notable exceptions, which we have to insist you adhere to.

Therefore NO food, living creatures, combustible or flammable material, firearms, explosives, chemicals, compressed gases, illegal substances.

We also ask that you do not store items that you consider irreplaceable.

Click here for our poster giving further details.
You can pay by BACS, cash or credit card, in person or over the phone.
We follow strict GDPR Guidlines concerning Data Protection.

Contact us for a quotation